Cultural Sensitivity and Your Rights

We aim to provide a surgical service that promotes awareness and inclusiveness of the different cultures we have in New Zealand.

We appreciate that visiting a surgical consultant can be a stressful experience for our patients. We hope you had a positive experience while visiting our facility, if however you feel we would benefit from a better understanding of cultural sensitivity or we could do things differently that would make you feel more at ease we would like to hear from you.

Email us with feedback or write to us at: Feedback, Grace Orthopaedic Centre, Private Bag 12506, TAURANGA 3143

PATIENT RIGHTS

Your rights under the Code of Health and Disability Services Consumer Rights applies to all our services. Under this Code you have a right to:

Respect
Fair Treatment
Dignity and Independence
Proper Standards
Communication
Information
It’s Your Decision
Support
Teaching and Research
Complaints

For further information on these rights please see their website on www.hdc.org.nz